#CX 9: The First 100 Days w/ Joey Coleman

In this episode of the #CX series, Ethan Beute speaks with Joey Coleman, a CX speaker and advisor and author of the bestseller Never Lose a Customer Again.

They discuss:

touches that are personalized versus truly personal,

why we're not ready to talk about empathy (but should anyway),

ways to connect with customers using video,

and much more.

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