IRS procurement shop sees RPA as key to handle growing year-end workload with shrinking workforce

Less grunt work for the federal workforce sounds like an easy sell, but agencies still have a long road ahead of them when it comes to getting automation off the ground. Employees remain skittish about what impact automation might have on their jobs, even though agencies are still in the pilot stage with these projects. But Trump administration officials said automation will improve federal jobs, not cut them. Federal News Network's Jory Heckman joined Federal Drive with Tom Temin for the latest details.