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Upcoming customer experience executive order underscores Biden’s equity goals
Nov 4 , 2021
customer experienceTom TeminFederal Drive with Tom TeminJory Heckmanexecutive orderBiden administrationThe Biden administration is working on a new executive order focused on improving customer experience. A draft shows the administration plans to link customer service to its ongoing work to improve equity in public-facing services. For a preview of what this executive order contains, Federal News Network’s Jory Heckman joined Federal Drive with Tom Temin.
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