EP 592: Bugsee Raises $1.2M Launches Pricing to Help You Know Why Your Mobile App Crashes with CEO Alex Fishman

Alex Fishman, the founder and CEO of Bugsee, a bug reporting tool for iOs and Android.

Famous Five:

• Favorite Book? – The Hard Thing About Hard Things
• What CEO do you follow? –  Henry Worth
• Favorite online tool? – Gmail
• Do you get 8 hours of sleep?—I wish
• If you could let your 20-year old self, know one thing, what would it be? – "You want start playing in the startup ecosystem as early as possible when you have less commitments and less things to worry about"

Time Stamped Show Notes:

• 01:18 – Nathan introduces Alex to the show
• 01:31 – Bugsee is bug reporting tool for iOs and Android
• • 01:51 – Bugsee provides video network and blog, leading out to the event
  • 02:15 – You will not only know that the app crashed, but what led it to crash
• 02:50 – Bugsee is a SaaS model and they price based on the app size
• 03:19 – For an app that has 500K users, it will cost $500
• 03:40 – Bugsee provides different levels of value
• 04:33 – Average customer pay per month
• 04:45 – Bugsee started in January 2016
• • 05:01 – Bugsee started charging in December 2016
• 05:20 – Bugsee has 1100 sign ups and 30% have used Bugsee
• 06:22 – Alex mentions why he calls users as customers, too
• 06:40 – Most customers are given free tier to continue using Bugsee
• • 07:11 – New customers use the plan available
  • 07:30 – The limitations of Bugsy's free plan
• 08:52 – Number of paying customers
• 09:20 – Bugsee is funded by K9 Ventures
• • 09:33 – Bugsee has raised $1.2M
• 09:40 – Bugsee had a previous failed attempt
• • 09:53 – The cap table had been reset by Bugsee
  • 10:43 – The previous attempt was in July 2015
• 10:57 – Team size
• • 11:05 – The team is remote
• 11:24 – The Famous Five

3 Key Points:

• Users are also customers, regardless of whether you sell them on something or not.
• Having a failed attempt does NOT mean you should give up.
• Start playing in startup field as early as possible and while you're still free of obligations.

Resources Mentioned:

• Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
• Drip – Nathan uses Drip’s email automation platform and visual campaign builder to build his sales funnel
• Toptal – Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn’t have to hire a co-founder due to the quality of Toptal
• Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible.
• Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books.
• The Top Inbox  – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
• Jamf – Jamf helped Nathan keep his Macbook Air 11” secure even when he left it in the airplane’s back seat pocket
• Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW
• Show Notes provided by Mallard Creatives