Voice AI for eCommerce - John Fitzpatrick, Voysis - Voice Tech Podcast ep.002

John Fitzpatrick is the VP of Product & Engineering at Voysis, a leading voice technology company that builds custom Voice AI solutions for businesses. They are currently focused on the ecommerce vertical, helping to voice-enable mobile apps and websites to augment the shopping experience. 

In our conversation we cover a range of topics including the major components of the Voysis system, the technologies and tools John's team used to build it, and the challenges they faced. We also discuss how Voysis protects a user's privacy and the implications of the GDPR regulation that comes into force soon. 

It was a pleasure to talk with John and learn from such an experienced engineer. Whether you're currently building voice AI systems or are just interested in learning about how they work, this episode will have plenty for you.

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Links from the show:

• Voysis: https://voysis.com/ 
• EESEN project: https://github.com/srvk/eesen 
• Kaldi toolkit: http://kaldi-asr.org/doc/about.html 
• Open FST library: http://openfst.org/twiki/bin/view/FST/WebHome 
• Spacy NLP toolkit: https://spacy.io/ 
• Kubernetes containerized application management: https://kubernetes.io/ 
• Luigi batch process automation: https://github.com/spotify/luigi 
• Oxford Deep NLP course (from deepmind team): https://www.cs.ox.ac.uk/teaching/courses/2016-2017/dl/

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