EP 345: Replacing Property Managers With $79 Flat Fee, $31k in MRR with Max Nussenbaum of EnterCastle.com

Max Nussenbaum, co-founder of Castle and a Venture for America fellow based in Detroit. Max and his co-founders are revolutionizing property management in one of America’s most opportunity-rich property markets. Tune in to hear what Max is doing differently, why he defends splitting equity evenly with his co-founders, and why you should be investing in Detroit.

Famous 5:

Favorite Book? – Anything You Want
What CEO do you follow? — Henry Ward
Favorite online tool? — Instapaper
Do you get 8 hours of sleep?— Yes
If you could let your 20 year old self know one thing, what would it be? — Relax a little bit

Time Stamped Show Notes:
01:27 – Nathan’s introduction
02:04 – Max is based in Detroit
02:20 – Castle manages rental properties for owners - they find tenants, collect rent, and coordinating repairs
02:29 – They make money by charging a flat fee of $79 per month per rental unit
03:00 – They want to simplify the pricing structures associated with regular property managers
05:30 – Founded in late 2014 and launched in 2015
05:47 – Currently managing 530 units, all in the Detroit area
06:10 – “Our target market is the regular-person property investor”
06:43 – First year revenue was around $100k last year
07:14 – The metric Max focuses on is MRR - the subscription model is similar to SaaS
08:12 – Raised around $3 million, most recently $2 million in a seed round
09:17 – Team of 10 people
09:35 – “Structurally we’re a lot like a SaaS business”
10:00 – Monthly RPU is $174, as the average customer has 2.2 units
10:35 – Switching costs are very high in terms of time and energy, so monthly churn is only around 1%
11:51 – “The bottom line is that we just don’t know lifetime value yet...we haven’t even been around for 2 years”
12:18 – They consider acquisition costs on a per-unit basis - and they’re willing to spend around $200 to acquire a unit
12:55 – Most customers are investing less than $1 million in property in Detroit in their lifetime
14:30 – There are a lot of cheap properties in Detroit - but generally you can’t get a mortgage for them
15:50 – The percentage of properties that have been vacant for more than 30 days is around 5%
17:17 – “There are still 700k people in Detroit and they’re regular people who just need places to live”
21:45 – Connect with Max on Twitter
20:04 – The Famous Five

3 Key Points:
Don’t stress too much when you’re young. There’s plenty of time in life.
If you can simplify a complicated process, there’s a good chance you’ll make money
You don’t have to be bullied away from splitting equity evenly with co-founders - what each of you brings to the table is less than what you achieve working as a team
Resources Mentioned:
Host Gator – The site Nathan uses to buy his domain names and hosting for cheapest price possible.
Freshbooks - The site Nathan uses to manage his invoices and accounts.
Leadpages – The drag and drop tool Nathan uses to quickly create his webinar landing pages which convert at 35%+
Audible – Nathan uses Audible when he's driving from Austin to San Antonio (1.5 hour drive) to listen to audio books.

Show Notes provided by Mallard Creatives